SRA Online WSQ Courses (Nov & Dec 2020)

Upskill and retrain your employees so that they can better understand various job roles in the organisation, learn and develop new skills and strategies to help prepare your business for the recovery ahead. 
 
Our WSQ online courses are designed with interactive competency-based training, with a combination of lectures, small group discussions and assessments. All virtual classroom training will be conducted via ZOOM over 2 full-days. Participants can attend the training from anywhere using their laptop or tablet.  
 
In addition to SkillsFuture Singapore (SSG) course fee funding, both SME and non-SME companies are eligible for the Enhanced Absentee Payroll funding at 90% of hourly basic salary, capped at $10 per hour* (Only applicable till 31 Dec 2020). 
*All applications for training grant will be subjected to SSG’s final approval. 
 
For registration and full course details, please contact Elise Lee | elise@sra.org.sg | 9768 6981 

Support Retail Business with Marketing Campaigns
(RET-PCM-3005-1.1)
 
Date & Time: 16 & 17 Nov 2020 or 10 & 11 Dec 2020 (9am to 6pm)
 
Consumer behavior has changed over the past few months. The way you communicate needs to change, too. It is important to rethink and adjust your marketing campaigns, explore how different approaches and tactics might help you uncover new opportunities to grow your business.
 
Key Takeaways: 
  • Execute marketing campaigns in alignment to marketing strategies, operational plans and budgets
  • Analyse pre-campaign testing outcomes to develop and improve future marketing campaigns 
  • Monitor customer feedback and media platforms to evaluate campaign performance and effectiveness
  • Factors for consideration when selecting the right marketing mix, types of products and/or services to be advertised and campaign schedules
Full fee: $450.00
Total nett fee payable, including GST: 
Nett fee after SkillsFuture Singapore (SSG) funding for Singaporeans/Singapore PRs: $81.50 (SME) | $209.50 (Non-SME)
Nett fee after SkillsFuture Mid-Career Enhanced Subsidy (MCES) for Singaporeans aged 40 years and above: $81.50
Nett fee after Workfare Training Support (WTS) funding for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month: $57.50
 

Develop Quality Service for Retail Operations
(RET-CEX-4016-1.1)
 
Date & Time: 9 & 10 Nov 2020 or 7 & 8 Dec 2020 (9am to 6pm)
 
Consumers' preferences are often associated with the quality of services delivered by the organisation. Leverage great customer service experiences to stand out from your competitors, grow your customer base and attract more sales.
 
Key Takeaways: 
  • Develop service operations plan that is in line with the organisation’s customer-focused strategy
  • Communicate service operations plan to team effectively 
  • Evaluate performance of service operations against organisation's KPI
  • Take corrective actions to improve service operations performance
Full fee: $650.00
Total nett fee payable, including GST: 
Nett fee after SkillsFuture Singapore (SSG) funding for Singaporeans/Singapore PRs: $110.50 (SME) | $455.50 (Non-SME)
Nett fee after SkillsFuture Mid-Career Enhanced Subsidy (MCES) for Singaporeans aged 40 years and above: $110.50
Nett fee after Workfare Training Support (WTS) funding for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month: $78.00 

 

Manage Customer Relationships for Retention and Loyalty 
(RET-CAR-4002-1.1)

Date & Time: 12 & 13 Nov 2020 or 16 & 17 Dec 2020 (9am to 6pm) 
 
Building customer loyalty isn't easy, but it's worth the effort. 
 
Build a strong bond with your customers so you can establish a strong customer base and let your loyal customers be your brand ambassadors. Loyal customers provide word-of-mouth endorsements that can help you strengthen your brand. 
 
This course helps you to:
  • Understand and select methods to build customer loyalty and retention
  • Convert customers to brand advocates through exemplary customer service
  • Provide tailored recommendations for products and/or services based on known target customer needs 
  • Manage, monitor and measure effectiveness of customer relationship programmes
Full fee: $650.00
Total nett fee payable, including GST: 
Nett fee after SkillsFuture Singapore (SSG) funding for Singaporeans/Singapore PRs:  $110.50 (SME) | $455.50 (Non-SME)
Nett fee after SkillsFuture Mid-Career Enhanced Subsidy (MCES) for Singaporeans aged 40 years and above: $110.50
Nett fee after Workfare Training Support (WTS) funding for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month: $78.00 
 
Promote Customer Centric Culture for Quality Service
(RET-CEX-3014-1.1)
 
Date & Time: 19 & 20 Nov 2020 or 17 & 18 Dec 2020 (9am to 6pm) 
 
Being a customer-centric company is more than just offering good customer service. 
It is about putting your customer at the core of your business, where every process is designed and executed with customer satisfaction in mind.
 
As service leaders at our work environment, it is critical to build quality service through promoting a customer centric culture, a culture where there is strong desire for teams to provide value-added, positive consumer experience.
 
This course helps you to:
  • Demonstrate the characteristics of a role model that reflect the organisation's vision, mission and values
  • Encourage team to deliver quality service
  • Promote a customer-centric culture within the service environment to achieve service excellence
  • Monitor performance of self and team to ensure consistency with the organisation’s guidelines
Full fee: $420.00
Total nett fee payable, including GST: 
Nett fee after SkillsFuture Singapore (SSG) funding for Singaporeans/Singapore PRs: $71.40 (SME) | $177.40 (Non-SME)
Nett fee after SkillsFuture Mid-Career Enhanced Subsidy (MCES) for Singaporeans aged 40 years and above: $71.40
Nett fee after Workfare Training Support (WTS) funding for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month: $50.40 

Manage Marketing Mix for Retail Growth 
(RET-BRM-4005-1.1)
 
Date & Time: 19 & 20 Nov 2020 or 7 & 8 Dec 2020 (9am to 6pm)
 
Marketing is at the core of every business. The right combination of marketing mix enables the company to develop the right pricing and promotion strategies and deliver better customer experiences. 
 
Key Takeaways: 
  • Monitor marketing mix against marketing performance 
  • Select and communicate marketing mix that best satisfies target customers
  • Evaluate performance of marketing mix through engaging stakeholders
  • Emerging trends that create retail marketing opportunities
Full fee: $620.00
Total nett fee payable, including GST: 
Nett fee after SkillsFuture Singapore (SSG) funding for Singaporeans/Singapore PRs: $105.40 (SME) | $423.40 (Non-SME)
Nett fee after SkillsFuture Mid-Career Enhanced Subsidy (MCES) for Singaporeans aged 40 years and above: $105.40
Nett fee after Workfare Training Support (WTS) funding for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month: $74.40

Effective Management of Visual Merchandising Presentation
(RET-VDS-4005-1.1) 
 
Date & Time: 19 & 20 Nov 2020 or 17 & 18 Dec 2020 (9am to 6pm)
 
Attractive merchandise presentation can encourage buying in the retail shops. 
 
Key Takeaways: 
  • Apply the principles of visual displays when guiding and monitoring team members to follow guidelines that support branding and marketing activities
  • Manage Visual Merchandising plans and standards
  • Develop merchandise presentation checklist to maintain store standards
  • Evaluate effectiveness of visual display and usage of space
  • Implement corrective actions to improve visual display
Full fee: $750.00
Total nett fee payable, including GST: 
Nett fee after SkillsFuture Singapore (SSG) funding for Singaporeans/Singapore PRs: $127.50 (SME) | $562.50 (Non-SME)
Nett fee after SkillsFuture Mid-Career Enhanced Subsidy (MCES) for Singaporeans aged 40 years and above: $127.50
Nett fee after Workfare Training Support (WTS) funding for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month: $90.00 
 
Manage Service Operations for Service Excellence 
(RET-CEX-3016-1.1)
 
Date & Time: 23 & 24 Nov 2020 or 28 & 29 Dec 2020 (9am to 6pm)
 
Effective management of service operations is essential for providing excellent customer service. It is important to understand the service needs of your target market, plan and manage the processes involved in service delivery, ensure service standards are met and improve the operational efficiency of the organisation.
 
Key Takeaways: 
  • Recognise, deploy and monitor resources for service operations 
  • Implement service operations to achieve service excellence 
  • Resolve service challenges
  • Review service operations
Full fee: $420.00
Total nett fee payable, including GST: 
Nett fee after SkillsFuture Singapore (SSG) funding for Singaporeans/Singapore PRs: $71.40 (SME) | $177.40 (Non-SME)
Nett fee after SkillsFuture Mid-Career Enhanced Subsidy (MCES) for Singaporeans aged 40 years and above: $71.40
Nett fee after Workfare Training Support (WTS) funding for Singaporeans aged ≥ 35 years and earning ≤ $2,000/month: $50.40 

Participants are required to prepare a laptop or PC with webcam, or Tablets to view training materials and complete compulsory assessments. 

Limited to 3 classes for each course, maximum 20 participants per class. Registration will be on first come-first serve basis. SIGN UP NOW!

For registration and full course details, please contact
Elise Lee | elise@sra.org.sg | 9768 6981