SRA Excellent Service Award (EXSA) 2019

The Excellent Service Award (EXSA) is a national award that was launched in 1994. Its aim is to give due recognition to individuals who have gone beyond the call of duty in delivering exceptional service and creating memorable experiences for customers.  

Singapore Retailers Association is one of the seven industry lead bodies managing EXSA, with the support of Enterprise Singapore.

  You may nominate both front- and back-end employees for any of the three categories ­­- Silver, Gold and Star Award. The nomination may be made across two different levels, namely Managerial/Supervisory/Executive or Non-Managerial/Non-Supervisory/Non-Executive. 

All qualified nominees for the Silver, Gold and Star awards will be required to attend a 4-hour EXSA Development Workshop which serves to reinforce and sustain a consistent level of service after receiving the awards. Attendance at this EXSA Development Workshop is COMPULSORY to qualify for the awards. The workshops are available in both English and Mandarin and will commence in July 2019. 

EXSA Development Workshop fee is S$60.00 per nominee for SRA members and S$80.00 per nominee for non-SRA members, subject to 7% GST.

EXSA 2019 nominations are now closed. 

This year, SRA has received close to 4,800 nominations for the Excellent Service Award (EXSA) 2019. Once again, we would like to thank all participating companies for the fervent support!

EXSA 2019 awards ceremony will be held in November this year.

All EXSA recipients will receive a certificate of recognition and an exclusive Excellent Service Award badge. Additionally, they will receive an invitation to the EXSA Ceremony in celebration of their merits.

A framed certificate shall be presented to you and your company in recognition of your remarkable efforts in elevating the service excellence in your organisation.

To find out more about SRA EXSA Nominations for the year 2020, please contact Ms Elise Lee 

Tel: 6360 0182 | E-mail: elise@sra.org.sg

Excellent Service Award (EXSA) 2018 Presentation Ceremony

The annual SRA Excellent Service Award 2018 (EXSA) Presentation Ceremony held over three sessions across two days on Wednesday 21 Nov 2018 (Star Award) and Thursday 22 Nov 2018 (Gold and Silver Awards) at Kallang Theatre. 

This year, SRA recognised a record number of 695 Star Award winners, 1,209 Gold and 2,059 Silver Award winners from 126 companies, who have delivered quality service. The national Award is conferred at the following levels: Silver Award, Gold Award, Star and SuperStar Award. We congratulate these exemplars who tirelessly dedicate themselves to deliver exceptional customer service. 

On 21 Nov 2018, Guest-of-Honour, Mr Zaqy Mohamad, Minister of State, Ministry of National Development & Ministry of Manpower presented Awards to the winners of SRA Platinum ACE Award and SRA Service SuperStar Award.  

 SRA Service SuperStar Finalist received a special token and shopping voucher (sponsored by Takashimaya Singapore Ltd) from Mr Zaqy Mohamad.

Star, Gold and Silver Award winners and their Company chiefs received their plaques and awards from SRA Council Members. All Award winners are presented with certificates and Excellent Service Award pins, which they can wear daily to distinguish themselves. 

Truly a job well done to all our winners!

On behalf of the SRA, we would like to convey our gratitude to MOS Mr Zaqy, SRA President Mr Dhinakaran, all our Presenters and our Supporters from Enterprise Singapore, and all Excellent Service Partners, this Event would not have been successful without your presence and support. 

The deserving Finalists of the SRA Service Superstar Award 2018 are: 

Ms Tan Yin Yin, a Principal Pharmacist from Guardian Health & Beauty

Mr Sim Yee Chieh, an ION Officer from Orchard Turn Developments Pte Ltd

PRESENTING THE WINNER OF THE SERVICE SUPERSTAR AWARD 2018

Ms Chung Wing Lam, a Principal Clinical Pharmacist from Watson’s Personal Care Stores Pte Ltd

CONGRATULATIONS to all our Service Superstar Finalists & Winner!

Do click the following links to view the full range of the photographs taken

21st Nov PM Session 1

22nd Nov AM Session 2

22nd Nov PM Session 3

Remember to LIKE our Facebook page for updates on our upcoming events!  

Kindly find the Opening Address and Welcome Address included in the attachments below given by Mr Zaqy Mohamad, Minister of State, Ministry of National Development & Ministry of Manpower & Mr. R Dhinakaran, President, Singapore Retailers Association, respectively.