Achievement in Customer Experience Plus (ACE+)
Takes Omni-Channel Mystery Shopping To The Next Level
AI Enhanced Analytics
Experienced Expert Auditors
Because profitability and delivering a great experience are important to your organization, SRA is proud to introduce you to the finest mystery shopping analytics solution possible.
Outstanding organizations know creating excellent customer experiences drive brand intimacy, loyalty, advocacy, and leads to higher revenue. No progressive organization can afford to leave any gap unattended between the standard of service their customers desire and their actual delivery.
The experience economy demands improvements. So, we have taken great pride in providing you with the most advanced real-time mystery shopping analytics technology platform. It's transparency along with live check-ins, videos, voice and receipt authentication options, has become the go-to choice for organizations who desire a legitimate and transparent mystery shopping experience. It's AI enhanced analytics makes sense of hard to analyze qualitative data in real-time and deliver AI Reports on the fly, reducing human error and delivering value beyond human capabilities.
Our experienced expert auditors are handpicked consummate professionals with deep industry knowledge and a fine eye for details. They have the sophistication to differentiate between your philosophy of service versus others who make up your industry and audit you accordingly.
5 Omni-Channel Expert Audits
Get a 360 Degree Expert Audit across 5 channels to make sense of the full picture from every angle possible.
There are 2 assessment periods per year, with each assessment period spanning a duration of 3 months
12 Benchmarked Categories
Benchmark yourself within your industry segment. See where you stand. Know what you’re leading the industry in and where you can afford to make improvements that matter. Then implement interventions and see where and how you have improved in the next cycle. It’s a great way to get into a cycle of year-long improvements and be recognized through awards at SRA Retail Awards.
Below are the key categories listed within the SRA ACE+ programme:
Scope of Assessment
Our expert auditors will pay acute attention and provide you with objective insights as to your Before, During & After experiences.
After being selected, trained, tested & certified, our Expert Mystery Shopping Auditors will be deployed to your various channels and physically check-in to authenticate their presence. They will then proceed to put themselves in your customer's shoes and engage your organization towards providing you with an objective assessment of your:
This will include but won’t just be limited to staff acknowledgment, welcome, introductions, smiles, grooming, demeanor, openness, attention levels, choice of products and services all the way to completing the service experience.
The SRA ACE+ Programme retailer's participation fees per assessment period listed below. All participating companies are required to subscribe at least 2 consecutive cycles:
outlet being audited
(Non - SRA Member)
|22 and above||all||$260
per additional outlet
per additional outlet
Companies participating in both cycles will stand a chance to be publicly recognized for their achievement in Customer Excellence Plus (ACE+) in the following 3 ways.
Platinum Award - Annual Award Best Performer Across Categories For 2 Cycles
Gold Award - Winner Per Category For 2 Cycles
Spirit Of Excellence Award - Recognition For Continuous Service Excellence
For more information, please contact Mr Khairul Ashab at Tel: 6360 0191 or email firstname.lastname@example.org