Nomination for EXCELLENT SERVICE AWARD (RETAIL) 2018 is OPEN now!

Make your employees feel appreciated and stay motivated by nominating them for the Excellent Service Award (EXSA) today!

Managed by Singapore Retailers Association and supported by SPRING Singapore, the EXSA (Retail) Award is a national award that acknowledges individuals who have demonstrated outstanding customer service. Your organisation may nominate both front line and back office employees for any of the 3 categories - Silver, Gold and Star Award. The nomination may be made across two different levels, namely Managerial/Supervisory/Executive or Non-Managerial/Non-Supervisory/Non-Executive.

There is no limit to the number of nominees by an organisation as long as the nominees meet the relevant criteria of the award category that they are nominated for and within the qualifying period from 1 April 2017 to 31 March 2018. 

Submission of Nominations is from 2 April 2018 to 30 April 2018.

All qualified nominees for the Silver, Gold and Star awards are required to attend a 4-hour EXSA Development Workshop which serves to reinforce and sustain a consistent level of service after receiving the awards. Attendance at this EXSA Develop Workshop is COMPULSORY to qualify for the awards. The workshops are available in both English and Mandarin and are targeted to commence by middle of July 2018. Your organisation will receive the workshop schedule from SRA by June 2018.

Please note that EXSA Development Workshop fee is S$60.00 per nominee  for SRA members and S$80.00 per nominee  for non-SRA members, subject to 7% GST.

For enquiries or more details, please do not hesitate to contact Ms Elise Lee at or 6360 0182.


Organiser:  Singapore Retailers Association

Contact Person:  Elise Lee

Tel:  63600182




Posted Date:  22 Mar 2018