Excellent Service Awards (Retail)


Excellent Service Awards (Retail)

Launched in 1994, the Excellent Service Awards (EXSA) is an annual national award that recognises individuals who have delivered quality service. It seeks to develop service models for others to emulate and to create service champions. Organisations with EXSA winners are committed to achieving service excellence.

The key objectives are to:

  • Inspire service staff to scale new heights
  • Identify service role models
  • Encourage service champions
  • Recognise the efforts of service staff


EXSA is managed by 6 industry lead bodies (Singapore Retailers Association, Association of Singapore Attractions, Land Transport Authority, Restaurant Association of Singapore, Singapore Hotel Association, Association of Banks in Singapore) and supported by SPRING Singapore.


EXSA 2017 Nominations are now closed. We are happy to announce that we have received an overwhelming 3,824 nominations from 117 Companies.

Workshops will be conducted between 17 July and 20 Sept 2017.

The Awards will be presented at the SRA Service Excellence Awards Presentation Ceremony 2017, to be held on Wednesday 15 Nov and Thursday16 Nov 2017 at Kallang Theatre, 1 Stadium Walk, S397688.

For more information, please contact SRA at Tel: 6334 5223 or email to info@sra.org.sg